Privacy Policy

Effective Date: August 1, 2024

Peak’s Pontoons respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information provided through our website, rental inquiries, reservations, telephone communications, text messaging, and customer-support interactions.

Information We Collect

We may collect information that customers voluntarily provide to us, including:

• Name
• Telephone number
• Email address
• Requested rental date and time
• Number of guests
• Boat or rental package requested
• Reservation and booking information
• Pickup and return details
• Payment-related information processed through third-party payment providers
• Messages, questions, and customer-support communications

We may also collect limited technical information when someone visits our website, such as browser type, device information, IP address, pages viewed, and general website usage information.

How We Use Information

We may use customer information to:

• Respond to rental inquiries
• Provide pricing and availability
• Create, confirm, and manage reservations
• Process requested services
• Send booking confirmations and reservation updates
• Communicate changes, delays, weather information, or cancellation information
• Provide pickup, return, safety, and rental instructions
• Respond to customer-support requests
• Prevent fraud and unauthorized transactions
• Maintain business, accounting, insurance, and legal records
• Improve our website, communications, and customer service
• Comply with applicable laws and legal obligations

SMS Text Messaging

Customers may opt in to receive text messages from Peak’s Pontoons by voluntarily texting our published business number, requesting rental information, submitting an inquiry, making a reservation, or providing a mobile telephone number during the booking process.

Text messages may relate to:

• Rental inquiries
• Availability and pricing
• Reservation confirmations
• Reservation changes or cancellations
• Payment or booking status
• Pickup and return instructions
• Weather-related updates
• Rental and safety instructions
• Customer support

Message frequency varies depending on the customer’s inquiry, reservation, and support needs. Message and data rates may apply.

Reply STOP at any time to opt out of text messages. Reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing goods or services.

Mobile information, telephone numbers, and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share information with communications providers and other service providers only when reasonably necessary to deliver messages, operate reservations, process payments, provide customer support, or perform requested services.

How We Share Information

We do not sell or rent personal information.

We may share information with:

• Booking and reservation platforms
• Payment processors
• Telephone and text-messaging providers
• Insurance providers
• Captains, employees, contractors, and service providers involved in fulfilling a reservation
• Accountants, attorneys, or professional advisers
• Government agencies or law-enforcement authorities when required by law

Information is shared only as reasonably necessary to operate the business, complete reservations, provide requested services, protect our rights, prevent fraud, or comply with legal requirements.

Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve website performance, maintain security, and provide a better user experience.

Visitors may adjust their browser settings to block or limit cookies. Disabling cookies may affect certain website functions.

Payment Information

Payment information may be processed by third-party payment processors or booking platforms. Peak’s Pontoons does not necessarily store complete payment-card information on its own systems.

Third-party payment providers maintain their own privacy policies and security practices.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete reservations
• Provide customer support
• Maintain accounting and tax records
• Process payments and disputes
• Prevent fraud
• Comply with legal and insurance requirements
• Resolve complaints or claims
• Support legitimate business operations

Your Choices

Customers may request access to, correction of, or deletion of certain personal information, subject to applicable legal, accounting, insurance, and operational requirements.

Customers may opt out of SMS communications at any time by replying STOP.

Customers may request assistance by replying HELP or contacting us using the information below.

Third-Party Websites and Services

Our website may contain links to booking platforms, payment processors, social-media websites, maps, or other third-party services.

Peak’s Pontoons is not responsible for the privacy practices, security, or content of third-party websites or services. Customers should review the privacy policies of those providers.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Reservation information concerning minors may be provided by a parent, guardian, or responsible adult when necessary for a rental.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Peak’s Pontoons
Fort Walton Beach, Florida
Email: peakspontoons@gmail.com
Phone/Text: 850-990-7325

At the bottom of the page, include a simple text note stating:

By contacting Peak’s Pontoons, submitting a rental inquiry, or making a reservation, customers acknowledge this Privacy Policy.